Shipping Policy

Order Processing & Shipment Time

All orders will be verified, packaged and processed in strict accordance with unified platform standards after successful payment confirmation. We arrange systematic order review and product packaging procedures to ensure product integrity and order accuracy. Our official shipment cycle requires all confirmed orders to be dispatched within 1 to 3 working days. We do not support instant shipment, and all orders are processed in the sequence of payment receipt to guarantee fair and standardized service for every customer.

Global Unified Delivery Standard

We implement a consistent global delivery policy for all regions around the world. There is no differentiated service or separate time standard for domestic and international orders. All qualified orders follow a unified estimated delivery timeframe of 6 to 12 working days. Relying on stable and high-quality global logistics channels, we ensure safe transportation and orderly delivery of all hair care products, allowing customers to accurately predict the arrival time of their orders.

Free Shipping Regulation

All products displayed and sold on our official website enjoy global free shipping services. We bear all logistics and delivery costs for customer orders. No additional shipping fees, handling fees, remote area surcharges or hidden charges will be added to any order. The free shipping policy applies to all product categories and all customer regions, bringing cost-effective and transparent shopping experience for every global user.

Logistics Tracking & Order Monitoring

Once your order is dispatched, we will generate an official logistics tracking record for your package. Customers can monitor the real-time transportation status and delivery progress of their orders through valid tracking information. We maintain long-term cooperation with formal logistics providers to ensure stable transportation processes. In case of normal logistics delays caused by transportation distance, customs inspection or objective factors, we will provide timely follow-up service and status inquiry support.

Shipping Exclusions & Objective Factors

Our standard delivery time is an estimated working-day timeframe and does not include official public holidays, weekends and objective force majeure factors. Temporary delays may occur due to regional customs inspection policies, local logistics arrangement adjustments, extreme weather and other uncontrollable reasons. We will actively follow up on abnormal logistics situations and try our best to assist customers in solving delivery problems.

Wrong Address & Delivery Responsibility

Customers are required to fill in accurate and complete recipient information, including valid name, contact method and detailed shipping address when placing orders. We will arrange delivery strictly according to the submitted order information. We shall not be responsible for delivery failure, package loss or return caused by incorrect address filling, invalid contact information or personal modification of delivery address without notification.

Policy Updates & Customer Support

We reserve the right to adjust and optimize this Shipping Policy in response to logistics channel upgrades, platform service updates and global service strategy adjustments. The latest revised policy will be published on our official website and take effect immediately. If you have any inquiries about order shipment status, delivery time, logistics problems and other shipping-related issues, please contact our professional customer service team through the Contact Us page for official assistance.

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