Refund Policy

General Refund Eligibility

All eligible unused, unopened and intact hair care products sold on our website support official refund applications within the regulated service cycle. Customers can apply for a refund by returning purchased goods within 60 days after receiving the products. To meet the refund conditions, the returned items must retain original packaging, complete accessories and intact product appearance, without any traces of use, damage, pollution or artificial damage. Products that do not meet the return and acceptance standards will not be eligible for refund services.
For orders that have not been shipped, customers can directly initiate a cancellation and refund application. We will review the application in a timely manner and complete the refund processing in accordance with official rules. For shipped orders, refunds will only be processed after the goods are successfully returned, received and inspected by our team.

Standard Refund Processing Time

We adopt a unified refund processing cycle for all qualified refund applications worldwide. After we receive your returned package, complete product inspection and confirm that the items fully comply with refund specifications, we will officially launch the refund procedure within the working day. All refunds are guaranteed to be completed within 5 to 10 working days uniformly.
The refund will be returned through the original payment channel used for order settlement. Please note that the final fund arrival time is affected by the processing efficiency and system rules of third-party payment platforms, banks and financial institutions. Our internal review and refund operation procedures will never be delayed artificially, and we strictly follow standardized time limits to ensure efficient refund processing.

Full Refund Rules

Customers can apply for a full refund under qualified circumstances, including unshipped order cancellation within the valid period, product quality problems caused by our side, incorrect product delivery, missing items or logistics damage caused during transportation. After verification by our official team, we will provide full refund service without any deduction of product fees or handling fees. All full refund services are implemented uniformly for global customers with no regional difference.

Non-Refundable Situations

To ensure standardized and fair operation of the platform, we set clear non-refundable scenarios. Products that have been opened, used, damaged artificially, or damaged due to improper personal storage and use are not eligible for refunds. Returns and refunds applied beyond the 60-day valid return period will not be accepted. In addition, customized products, special promotional bundled products that have been partially used, and goods damaged due to personal logistics arrangement after delivery do not support refund applications.

Free Shipping Refund Specification

All products on our website enjoy global free shipping service. For returned eligible products, we will process the product payment refund in full in accordance with the official rules. Since no shipping fee is charged for the original order, there is no shipping fee refund item. All refund standards are implemented uniformly for all free shipping orders to ensure consistent service rules for every customer.

Refund Application Process

Customers who need to apply for a refund shall first initiate a service request through official channels. Please contact our customer service team via the Contact Us page to submit a refund application, provide relevant order information and return reasons, and follow the official guidance to complete return delivery and information submission. After receiving and verifying the returned goods, our team will complete the review and refund issuance in strict accordance with the process and time limit.

Policy Updates & Consultation

We reserve the right to appropriately revise and optimize this Refund Policy according to platform service upgrades and business adjustments. The updated policy terms will be published on the official website and take effect immediately. If you have any questions about refund eligibility, processing progress, rule details and other related matters, please obtain official support through the Contact Us page.

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