Customer Service Policy

We are committed to providing standardized, transparent, and high-quality shopping services to all global customers. This Customer Service Policy serves as the official guideline for all orders and transactions on our website, standardizing the overall service rules for shipping, payment, returns, refunds and customer consultation. We adhere to consistent service standards for every user to ensure a safe, efficient and worry-free shopping experience.

Shipping & Delivery Service

We provide unified global shipping services for all products with a consistent service standard for all regions around the world. All commodities in our store enjoy full free shipping service, without any hidden fees, handling fees or additional logistics costs, helping customers save extra shopping expenses. After the customer completes the payment, we will arrange order review and product packaging in the fastest speed. All confirmed orders will be shipped within 1 to 3 working days to ensure efficient order processing.
We adopt a unified global delivery cycle for all orders, with an estimated delivery time of 6 to 12 working days. There is no differentiated delivery rule for domestic and international orders, and all customers will follow the same logistics time standard. We maintain stable cooperation with high-quality global logistics channels to ensure that packages are delivered safely and efficiently.

Payment Currency Regulation

To standardize the global shopping settlement process, our website uniformly uses USD (United States Dollar) as the only settlement currency. All product display prices, order settlement amounts and transaction data are calculated and priced in USD. We will not charge any additional currency conversion fees, transaction handling fees or other hidden charges during the payment process, ensuring transparent and fair consumption for every customer.

Return Policy

We implement a customer-oriented return guarantee policy to fully protect the legitimate shopping rights and interests of global users. All eligible products support a 60-day return period, and customers can initiate return applications within 60 days after receiving the goods. To ensure the smooth progress of the return process, all returned products need to be kept in original unused and unopened state, with complete original packaging and matching accessories. All return procedures are implemented in accordance with unified official standards to ensure equal and standardized service for all customers.

Refund Processing Rules

After we receive and inspect the returned products and confirm that they meet the return specifications, we will immediately launch the official refund process. Our unified refund processing cycle is 5 to 10 working days. All refunds will be returned through the customer’s original payment channel. Since the final arrival of funds is affected by the processing rules of third-party payment platforms and financial institutions, the actual arrival time shall be subject to the official feedback of the payment provider. We strictly standardize internal audit procedures and will not delay the refund process artificially.

Customer Support Service

We provide comprehensive pre-sales consultation, in-sales service and after-sales problem-solving support for all customers. If you have any questions about product details, usage methods, order progress, logistics query, return and refund progress, you can obtain all official contact channels through our Contact Us page. Our professional customer service team always maintains an efficient and professional service attitude to respond to customer needs and solve all shopping-related problems in a timely manner.
We have always adhered to the service tenet of integrity, standardization and efficiency, continuously optimized the service system and improved customer service quality, and strive to build a reliable and high-quality professional hair care product shopping platform for global consumers.

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